Please choose the correct shipping time for your perishable orders, see our shipping policy at the bottom of the page.
Please, please realize that this is the time of the year, where we are unbelievably busy, be patient with us. We work as fast as we can to get your orders out. Shipments go out in the order they come in, but we might wait for a product to come in to fill your order. “our own” products are made to order, and might take several days to be prepared. You will get a tracking # when your order ships. Answers to product or shipping questions can be found throughout our website, so please read it carefully. E-mails and messages will be answered as we deem necessary.
We want to serve you the best way we can, but business is not as usual due to the difficult times we are all going through. For us to take care of our employees, you, our customers and ourselves, we have certain guidelines that must be followed, please read these carefully and check on this page for news regarding any changes we might have to implement.
Shop early, whether online or in our store Monday – Saturday 10 – 5.00pm. Starting Sunday the 29th of November and in December Sundays 11 – 4.00pm
Guidelines for shopping in the store and online, please read carefully.
Ordering on our website: Make sure your address is correct. Fill in the shipping address and the shipping choices will appear. If shipping your order, do not choose curbside pick-up. Every time we have to manually make changes it will extend the processing time. For shipping questions please consult our shipping policy.
Phone orders: If you are able to, please order here on our website, your order will be processed faster. If you for some reason can’t, please have your order prepared and credit card ready to expedite the order process. There is an extra handling fee for phone orders.
Processing orders: We have fewer employees working at a time, so processing your order takes longer than usual. The processing time will be extended if you order more than the limit we have set for “our own” products. Due to demand we reserve the right to limit quantities and cancel orders that does not adhere to our directions on the website, a refund will be issued!
Overnight and 2nd Day shipping are the shipping time NOT the time it takes us to process your order. We take great care when packing your order, but as soon as the shipment leaves our store, we do not have any control over the handling of your order. FedEx has suspended all responsibility for late, damaged or missing shipments and does NOT guarantee Overnight or 2ndDay shipments.
Shopping in store: Please shop early. We have to take care of our employees, our customers and ourselves, please consider this when you plan your visit. We limit how many customers we have in the store at one time, right now the number is 3, but this might change. You have to wear face masks; we supply gloves and ask you to observe social distancing when shopping, we do not accept cash. Be patient if you have to wait outside, have a shopping list ready, you may bring your own shopping bags, but we do not pack it. We love that you like to spend time in our store, and we have a lot to look at and choose from, but please think about your fellow shoppers and limit your shopping time. Consider shopping on a weekday.
We do not set things aside, and if you want to be sure to get “our own” products, you need to order them early.
Curbside pick-up: We ask you to only use it if necessary. There is a handling fee, a lead time of 24 hours and you need to order online, you must write a date and time for pick-up, otherwise we won’t be able to pick your order. You will get an order confirmation, so no need to call or e-mail us for confirmation. Curbside shopping does not guarantee that the product is in stock at time of pick up. our own products might be frozen.
At scandinavian butik we understand the severeness of the COVID – 19/Coronavirus and are taking precautions for our customers and employee’s sake. We follow the State of CT and The City of Norwalk’s Health Department guidelines in food handling. Until further notice the Café will be closed.
Please be careful, take care of yourself and your family and stay safe!
We are located:
349 Main Ave, Norwalk, CT 06851
For directions and opening hours please go to the Visit page
Doris og Marianne